Delivery Policy
Delivery Policy
The following delivery policy is applicable to the users of www.peoplespharmacy.lk online shopping website of Peoples Pharmacy. By accessing the peoplespharmacy website and making use of its services, you agree to be legally bound by its delivery policy listed herein.
1. GENERAL
1.1 All orders placed through www.peoplespharmacy.lk are subject to product availability.
1.2 While every effort is made to maintain accurate stock availability on the website, there may be occasions where certain products become unavailable at the time of purchase.
1.3 In such instances, www.peoplespharmacy.lk reserves the right to cancel unavailable items and process the remaining available products in the order or issue a refund where applicable.
2. SHIPPING COSTS
2.1 Delivery charges are calculated based on the delivery location, order value, weight and dimensions of the items ordered
2.2 Applicable delivery charges will be displayed during the checkout process and shall form part of the final order value.
3. DELIVERY TERMS
3.1 Domestic deliveries are generally completed within 2 – 10 working days depending on the delivery location and courier operations.
3.2 Orders are usually dispatched within 1 – 3 working days after successful confirmation of payment and verification where required.
3.3 Orders placed during weekends or public holidays may be processed on the next working day.
3.4 www.peoplespharmacy.lk will take reasonable steps to minimize delays caused by unforeseen circumstances including weather conditions, public disturbances, transport interruptions or technical failures.
4. CHANGE OF DELIVERY ADDRESS
4.1 Users may request a change of delivery address before the order has been dispatched
4.2 Once an order has been dispatched, www.peoplespharmacy.lk may not be able to modify the delivery details.
5. ITEMS OUT OF STOCK
5.1 If any item in an order is unavailable, www.peoplespharmacy.lk may cancel and refund the unavailable item while dispatching the remaining available products.
6. DELIVERY DELAYS
6.1 If delivery exceeds the estimated delivery period, users are advised to contact www.peoplespharmacy.lk for further assistance and investigation.
7. DAMAGED PARCELS
7.1 If a parcel appears damaged during transit, users are advised to reject the parcel where possible and immediately notify www.peoplespharmacy.lk.
7.2 If the parcel has already been accepted or delivered in the absence of the user, the customer should contact www.peoplespharmacy.lk promptly for further assistance
8. PHARMACEUTICAL PRODUCTS
8.1 Certain pharmaceutical products may require prescription verification prior to dispatch.
8.2 www.peoplespharmacy.lk reserves the right to refuse or delay delivery of pharmaceutical products that do not comply with applicable laws and regulatory requirements.
9. CANCELLATIONS
9.1 Orders may be cancelled before dispatch by contacting www.peoplespharmacy.lk.
9.2 Orders that have already been dispatched may not be eligible for cancellation and users may refer
to the applicable return policy
10. CONTACT INFORMATION
Users are welcome to contact www.peoplespharmacy.lk for more information regarding its delivery policy or delivery-related inquiries. All queries and responses can be directed to peopleshc.wattala@gmail.com